Returns and Cancellation Policy
Customers may return new and unused products for a refund (excluding special order items) within seven days. Products should be returned in sealed original packaging (where applicable). We cannot accept returns on keys that have been cut as these products are made to order. Faulty products may be returned for a refund but we will not refund any product that does not work due to incorrect programming or incorrect part selection. You must inform us in advance of returning an item, and confirm the reason for the return. Failure to do so will delay your return being processed.
Refunds will only be issued on unused items returned within seven days after the day you receive the goods. Refunds will only be issued for the purchase price of the item and not the shipping cost (unless cancelled prior to dispatch). We cannot accept returns or cancellations on special order items e.g. keys which have been cut. Our key code service is also a non-refundable service; please see the relevant product listing for more information. Parts ordered cut to chassis number and subsequently cancelled will not be eligible for a refund on the key cutting aspect, as this is a non-refundable service. Products eligible for return or cancellation incur a 4% fee (minimum of £5.00) to cover administration, payment processing and re-stocking fees.