Car Keys Online is a trading name of Car Key Assist Ltd, registered in England and Wales under company number 14541423 with its registered office at Royal Quays Business Centre, Coble Dean, Royal Quays, North Shields, NE29 6DE, United Kingdom. We are a UK based company that specialises in the supply of vehicles keys and immobiliser parts. We are worldwide distributors of both genuine and aftermarket vehicle remote and transponder keys. We have been supplying vehicles keys to the motor trade and locksmiths for many years and in doing so we have built up excellent relationships with manufacturers, wholesalers and other distributors to get you the best possible price on your keys.
Consumers are also welcome to order from our website but please complete our 'Parts Enquiry' form if you have any doubt over part compatibility.
It is not a requirement to register on our website but business customers should register in order to benefit from our wholesale pricing. Business customers can register here: https://www.car-keys-online.com/index/action/newaccount/.
We accept payment in GBP, EUR and USD. We accept Visa, Mastercard and American Express. We also accept payment by international bank transfer or PayPal (fees may apply). To change the currency please click the currency drop down box at the top left hand corner of the webpage at checkout.
We offer standard and express delivery options throughout Europe. We use the following methods to deliver your order: Standard Post and DHL. Products will reach most European countries within 5 - 7 days (standard) or 1 - 2 days (express). We also offer worldwide services which usually get to our customers in 7 - 14 days (standard) or 2 - 5 days (express).
Customers may return new, unused and opened products for a refund (excluding special order items) within seven days (fees apply, please see our terms and conditions for details). We cannot accept returns on keys that have been cut to code or cut to chassis number as these products are made to order. Faulty products may be returned for a refund but we will require a print out from the diagnostic tester being used to verify the fault. The manufacturer may also ask for a technician report and contact number to verify. We will not refund any product that does not work due to incorrect programming or incorrect part selection. Please use the following link to get authorisation to return a product.
Refunds will only be issued on unused items returned in the original packaging within seven days after the day you receive the goods. Refunds will only be issued for the purchase price of the item and not the shipping cost. We can not accept returns on special order items e.g. keys cut to code or chassis number. Our key code service is also a non-refundable service; please see the relevant product listing for more information.