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Return and Refunds

 

Our Return and Refund Policies: 

 

Returns:

 

Customers may return new and unused products for a refund (excluding special order items) within 7 days. We cannot accept returns on keys that have been cut to code or cut to chassis number as these products are made to order. Faulty products may be returned for a refund but we will not refund any product that does not work due to incorrect programming or incorrect part selection.

 

Refunds:

 

Refunds will only be issued on unused items returned within 7 days after the day you receive the goods. Refunds will only be issued for the purchase price of the item and not the shipping cost. We can not accept returns on special order items e.g. keys cut to code or chassis number. Our key code service is also a non-refundable service; please see the product listing for more information.

 

To request return please use the this form for a return merchandise authorisation number.

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